Material and Workmanship
PowerFirst Technology Co. Ltd. warrants only to our direct customers. PowerFirst battery chargers will be free of defects in material and workmanship for a period of twenty four (24) months from the date when the charger is manufactured. We will at our option make any necessary repairs and/or exchange the defective battery charger without charge.
All PowerFirst battery chargers are manufactured in accordance with PowerFirst’s specification.Should a claim arise, the following is our limited warranty policy:
Conditions
- PowerFirst takes no responsibility for defective battery chargers due to improper charging; broken container, or any other damage caused by fire, excessive heat, accident, rework, modification, misapplication, unauthorized service performance, improper installed procedure or environment; or damage caused by abuse or neglect.
- This warranty only provides to our direct customers at this moment. The free maintenance under limited warranty does not include sub-tier customers whose battery chargers were not bought from PowerFirst Technology Co., Ltd. directly. For service to sub-tier customers, PowerFirst need discuss with local representatives who are more convenient to provide necessary service.
- Even if the failed reasons are out of our responsible warranty conditions, you’re also welcome to contact us. We’ll take care of your feedback and at your option to make necessary repairs and/or exchange the defective battery chargers with reasonable charge.
- We may not accept any product for return, credit, or exchange unless expressly authorized by PowerFirst in writing and returned freight prepaid to PowerFirst.
Note: Some states do not allow limitations of the validity of warranty, or the exclusion or limitation of incidental or consequential damage, so the above limitations may not apply to you.
Warranty Validity:
- Products returned within the warranty period must be with PowerFirst’s product number & date code and must be accompanied by a monthly RMA form. Products of unknown sources or without validity will not be accepted.
- The product number and date code must be clearly readable and marked on the outside of the returned products.
- Returned products must be sent by freight on quarterly.
- Replacement items will be sent out together with customer’s next order shipment.
Warranty Feed back Procedure:
Whenever we get any feedback about our defective battery charger, we’ll discuss with you and find a reasonable solution.
If defective units are necessary to be returned back for analysis, repair or exchange,you’re supposed to follow the RMA (Returned Material Authorization) procedure.
Customers report the problems in detail and ask a RMA number. The details should contain at least the following information:
- Model No. and Quantity
- Date code seq. No. of defective goods
- Defective description
- Defect Cause Test Report
RMA number will be released for those in-warranty goods from PowerFirst Technology Co., Ltd. within 7 working days after receiving above information. Customer shall send back defective goods within 30 calendar days after RMA number is released. The RMA number shall be noted on the shipping carton and on all shipping documents. If the failure goods won’t be shipped within 30 calendar days, the RMA number will be invalid automatically and need to be applied again!
Transportation Charge:
Each party pays the charge of one-way shipment. On request from the supplier, the defective goods will be handled as following:
customer will ship the defective goods to the destination requested by the supplier via sea at supplier’s costs, and at customer costs when returned to customer via air/sea.
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